Refund Policy

Last updated: October 2, 2026

We want you to be able to shop with confidence. If you need help with a return, refund, damaged item, or incorrect item, contact us at yorokobiorosi@gmail.com.

Return requests

You may request a return within 30 days of delivery. To be eligible, an item should generally be unused, in its original condition, and in its original packaging. Proof of purchase may be required.

Please contact us before sending anything back. Return instructions and the return destination can vary by product and fulfillment location. Items returned without authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order after delivery. If an item is damaged, defective, or incorrect, contact us promptly with your order number and clear photos so we can review the issue.

Non-returnable items

Certain products may be non-returnable for hygiene, safety, customization, or final-sale reasons. If an item is subject to a specific exception, we will identify that restriction where reasonably possible before purchase.

Refunds

If a refund is approved, it will be issued to the original payment method. Your bank or card provider may require additional time to post the refund after it has been issued.

Order changes and cancellations

If you need to change or cancel an order, contact us as soon as possible. We will try to help before fulfillment begins, but cancellation cannot be guaranteed once an order has entered processing.